Template · Tickets tagged, prioritised and answered in draft
Support triager
Works through the queue, drafts a reply for every ticket and flags anything about money or legal. Nothing is sent until a person approves it.
What it takes
A queue or label, a tone guide, escalation rules and your refund policy.
A brief that works
Triage everything that came in since 08:00. Tag, prioritise, draft replies for the top twenty. Flag refunds for me.
A typical run
- readRead 43 new tickets and grouped them into 6 themes
- draftDrafted 20 replies in the house tone
- checkpointCheckpoint: refund $240.00 to order #4821?
- deliverDelivered the tagged queue and 20 drafts for one-click sending
Hand it off.
Your first delegation takes a minute. Your first sign-off takes a second.